Frequently Asked Questions
Everything you need to know about your CarlinKit fashion experience.
What is the standard shipping time for international orders?
We offer worldwide shipping from our Hong Kong warehouse. Standard international delivery typically takes 7-12 business days, while express shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We provide a 30-day return policy. If your garment doesn't fit perfectly, please contact our support team to initiate a return. Items must be unworn, unwashed, and have all original tags attached.
Which payment methods do you accept?
CarlinKit (Hong Kong) Limited accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner with certified suppliers to ensure our fabrics meet high standards for durability and environmental responsibility throughout the manufacturing process.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to our tracking portal where you can monitor your package's journey in real-time.
Do you offer wholesale opportunities for boutiques?
Yes, we welcome partnerships with retailers worldwide. Please reach out to our wholesale department via our contact page for information regarding bulk pricing and minimum order quantities.